Customer Support and Chatbots

Credit: https://www.expertsystem.com/blog/customer-support-chatbot

Customer Service Applications (Questions and Answers)

As we noted in the post “Chatbot: What is Chatbot? Why are Chatbots important?”, there are different approaches you can follow to develop a chatbot to improve your customer service applications. In evaluating which chatbot is right for your application, you may consider several criteria, such as: ● Use case. Is the chatbot a customer

Don’t miss the chance to deploy AI in your customer service applications

Chatbot applications, Customer Support & Chatbot Customer service is one of the most exposed parts of an organization’s corporate image. Delivering a great customer experience is an effective way to ensure a positive corporate image. Artificial Intelligence (AI) solutions can be deployed to improve the customer experience and reduce the costs of customer service. In this post, we’ll look at the

Convert Insights into Actions: Include the Voice of Customer (VoC) in Your Decision-Making Processes

 Cognitive computing, Customer Support & Chatbot, Social media monitoring

We live in a customer-centric age. The abundance of information and choices has shifted the balance of power, placing customers in a position of advantage over companies. With social media, a negative review can influence thousands of people. For brands, delivering the best possible customer experience and listening to what customers actually want must be

Improve your Customer experience management with Artificial Intelligence

 Customer Support & Chatbot, Knowledge management, MARKET INSIGHT

Gartner defines customer experience management (CEM) as “the practice of using customer insight to design and execute a cross-functional CX strategy that increases satisfaction, loyalty and advocacy.” In other words, CEM is a set of processes that companies use to track, manage and organize every interaction with customers during the customer lifecycle, starting from customer

Chatbots and virtual assistants: Retail challenges e-commerce

 Artificial Intelligence, Customer Support & Chatbot

Algorithm-based software assists customers during pre-purchase interactions. Big retailers like Walmart are experimenting with artificial intelligence technologies. The new trend. When they visit a car dealership, 80% of customers who have chatted with “Holly” via Facebook ask to speak with her. But none of them will ever be able to meet the “Holly” who carefully

Automatic Text Categorization helps streamline your business processes

 Automatic Classification, Customer Support & Chatbot

Companies have more information than they are able to manage and process. To help tackle this problem automatic text categorization solutions are being used to make. What is automatic text categorization? Automatic text categorization is the activity of labeling text with categories from a predefined set according to their content. It can be applied in

The advantages of using AI in Insurance

 Artificial Intelligence, Banking & Insurance, Customer Support & Chatbot

Keeping up with the speed at which data is generated on a daily basis and our need to extract insight from that data requires powerful and innovative technology that can understand what is contained in information beyond keyword matching. It requires cognitive technology. Thousands of claims, customer queries and large amounts of diverse data make

How a virtual assistant allows us to talk to a computer (and not only through it)

 Artificial Intelligence, Banking & Insurance, Chatbot applications, Customer Support & Chatbot, Others

The most famous virtual assistant (alternatively name chatbot or conversational agent) that helps us understand how a technology can be intelligent, engaging and instantly answer our requests is Apple’s Siri, created in 2011. While Siri is perhaps the most widely known, all of the ‘Frightful 5’ (Microsoft, Apple, Google, Facebook, Amazon) offer virtual assistants. Each

Self-Service Customer Support Solutions

 Banking & Insurance, Chatbot applications, Customer Support & Chatbot

Today’s customers are empowered by new technologies more than ever before. For 97% of customers, customer service has a major impact on the brands that they choose, according to the 2016 Microsoft State of Global Customer Service report. Another study reported that 75% of customers expect a self-service option. As a result, today’s customer service

Why it’s time your business should use chatbot services

Banking & Insurance, Customer Support & Chatbot

Nowadays, it’s normal for us to interact with technology in order to purchase clothing, choose a new restaurant, pay our car insurance or to communicate our dissatisfaction directly with a brand. Social networks have changed customer engagement and customer service, and we are now accustomed to communicate and conduct business anytime and from any devicWhy you should choose a chatbot for Customer ServiceBanking & Insurance, Chatbot applications, Customer Support & Chatbot, Others, Voice of the Customer As we all know, poor customer service is enough to drive a customer away for good. In our always connected world, customers hold greater power than ever before. One tweet or post about a bad experience is all that it takes to damage a brand’s reputation. Therefore, offering a positive customer experience is essential. 

Chatbots: Separating the hype from reality

Banking & Insurance, Customer Support & Chatbot, Others

Today, chatbots are one of the most common AI based enterprise applications. Most commonly used in support of customer care or for information retrieval, a chatbot is an application that is able to converse with a human via text or voice. A sophisticated chatbot can simulate a human-to-human conversation so well that it may be

The importance of NLP for customer support using chatbots

 Banking & Insurance, Customer Support & Chatbot, NLP, Voice of the Customers

What about the importante of NLP in the business field? Companies that want to improve customer experience and engagement in today’s ever connected world are increasingly relying on NLP technology.